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Robert Craig

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Robert Craig Salon Products, Ltd.
8235 State Rd
Lakeport, MI 48059
Hours: M-F 10-4 EST
(800) 917-2566 Voice
(810) 327-6233 Fax
Click Here To Email



Returns, Shipping and Money Back Guarantee

 

Returns and Money Back Guarantee

We at Robert Craig Salon Products, Ltd. want you to be fully satisfied with your purchases. If you are not satisfied, for any reason, please let us know as soon as possible by calling 800-917-2566 or email help@robertcraig.com and please reference your invoice number. A customer care specialist will respond promptly to help with a return or exchange.

All products, except those mentioned below*, purchased through Robert Craig Salon Products carry a 30 day money back or exchange guarantee. It is important that any returns or exchanges be made within this 30 day period. If payment is made by credit card, a credit is issued to your credit card or if payment is made by check a check will be issued to you. If PayPal is used you will be credited through them. The reimbursement will be for the amount of the item(s) minus shipping. We do not reimburse for return shipping costs. If an incorrect item is shipped, we will either send a replacement or issue a full refund and send you a return shipping label that includes return postage.

*Please Note We cannot accept returns or issue refunds on used or opened hair color, highlight kits or the Colorfix. Products in the Accessories section and Vitamins may only be returned if unopened and unused. All other products may be returned, even if used. If you have any further questions, contact Customer Care at 800-917-2566.

Shipping - We ship by USPS mail. This service does not require a signature and takes an average of 2-4 business days. We ship orders out within 48 hours of receipt and orders generally go out the next morning.





 

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